At Blameless, we strive to deliver the highest quality skincare products to your doorstep. However, if you encounter any issues with your order, we’re here to help—within the scope of our return policy outlined below.
Eligibility for Returns
Products are eligible for return only under the following conditions:
* You received the wrong product.
* The product bottle or tube is broken or damaged during transit.
Return Request Requirements
To process your return request, please ensure:
* You raise a return request *within 24 hours of delivery*.
* You provide *clear photographs* of the product received, including:
* Outer packaging
* Inner packaging
* Damaged or incorrect product (highlighting the issue clearly)
How to Request a Return
1. Email us at support@blameless.in or message our support via WhatsApp at +91 93288 23678.
2. Include your order number, photos, and a brief description of the issue.
3. Our team will review your request and respond within 2 working days.
Return Process
* Once your request is approved, we will initiate a return pickup.
* The return process will be completed within 7 business days of approval.
* Upon verification, we will either ship the correct replacement product or issue store credit/refund as deemed appropriate.
Important Notes
* Final decision on return eligibility rests solely with Vitanix Consumer Pvt Ltd after reviewing submitted evidence.
* Returns will not be accepted for reasons such as personal dislike of texture, or perceived effectiveness.
* No returns are accepted after the 24-hour window post-delivery.
